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The Financial Consumer Agency of Canada (FCAC) supervises all federally-regulated financial institutions to ensure that they comply with federal consumer protection laws. It also educates consumers and monitors industry codes of conduct and public commitments designed to protect consumer interest.

For information on regulatory issues governed by the FCAC, please contact:

Regulatory complaints should be addressed in writing to:

Each complaint will be assessed by the FCAC on a case-by-case basis to determine whether a compliance issue exists and if so, the necessary action to be taken.

RBC Investor Services Trust is committed to ensuring that our services are always provided in a manner which respects the dignity and independence of persons with disabilities and affords them equal opportunity to benefit from the services that we provide. We have developed an Accessibility Plan to ensure we consistently maintain the highest standards of accessibility and responsiveness. Our employees who work directly with the public have been trained on these standards in accordance with applicable legislation.

For more information please refer to: Accessible Customer Service at RBC.
If you wish to provide feedback on our accessibility standards, please contact us at RBC IS Compliance.

National Instrument 24-101 provides a legislative framework to ensure more efficient and timely processing and settlement of institutional trades in Canada. Based on the terms of the Instrument, trade matching parties are required to acknowledge their intent to comply by executing a Trade Matching Statement or Trade Matching Agreement.

RBC Investor Services Trust’s Trade Matching Statement is available here.

The provinces of Alberta, British Columbia and Quebec currently have laws in place requiring the holders of unclaimed property to make reasonable efforts to locate and contact their rightful owners, if their last known address was in one of those three provinces. If all efforts taken by the holders are unsuccessful, then information on the unclaimed property will be made accessible to the public in order to facilitate its return to the owner.

From time to time, RBC Investor Services Trust distributes benefit payment and mail communications on behalf of its clients. If a communication sent by RBC Investor Services Trust is returned by the post office as 'undeliverable', we will make a reasonable effort to locate the owner(s). If our efforts are unsuccessful, then we will add the owner(s) and the date that the property became 'unclaimed' to our confidential database.

If you would like to request a search of our database, please contact:
Toll-Free (English): 1 800 210 9491

RBC Investor Services Trust and Royal Bank of Canada are members of the Canada Deposit Insurance Corporation (CDIC).

Find out about the RBC Investor Services Trust and Royal Bank of Canada products that are eligible for deposit insurance from CDIC:

Deposit Register of RBC Investor Services Trust Products
Deposit Register of Royal Bank of Canada Products

Learn details of CDIC coverage and limitations:

CDIC Protecting your deposits

In compliance with the Support Orders and Support Provisions of the Trust and Loan Companies Act, Canada, specific RBC Investor Services Trust offices have been designated for the service of enforcement notices.