Claire Johnson: The rich history of RBC Investor Services over 125 years really gives us the confidence to move forward. Our clients have given us the trust in servicing their assets over that time.
Joel Kornblum: In the old days people used to carry stock certificates on the street and throw them into a vault or a safe and RBC was the provider of choice to safeguard assets. We are now the provider of choice for digital capabilities, safeguarding and securing clients’ assets.
Rajiv Nambiar: Our main objective is to serve Canadian clients with whatever they want to do globally.
Paul Burd: Our entire organization is very client focused. They are passionate about our clients. They will go above and beyond and I don’t think that is something you traditionally see in the marketplace.
Claire Johnson: An exceptional client experience starts with a great relationship. It starts with having an intimate understanding of what our clients are trying to accomplish.
Joel Kornblum: We’re the largest bank in Canada and we put clients in the centre of every aspect of the work that we do on a day-to-day basis.
Ian Sinclair: Our clients rely on data to make their investment decisions. It’s important that we are able to provide them with their data in the manner in which they require it and in the speed at which they require it in order to make the decisions in the market.
Christine Knott: We have the opportunity in this digital world to be able to change the experience for our clients. We’re giving them information. We’re providing them with data. We’re giving them that transparency. It’s making that available to them, making sure that we can make it make sense to them to then come back to ask the questions that they need to.
Paul Burd: Having that global footprint that we have today, we’re able to service them in their timezone and provide real time support as part of that set-up.
Rajiv Nambiar: Our clients make the investment decisions that they want – whether they want to invest in North America, South America, Asia or anywhere. Our job is to help them fulfil their global investment ambitions – right from concept to execution to post-trade monitoring – everything they want to do. We just want to make it easy by bringing those markets to them.
Claire Johnson: Leadership in Canada means everything to us. To have leadership sitting in the market where we are servicing our clients keeps us exceptionally connected to what matters to our clients and that makes all the difference. We have people in the UK, we have people in Malaysia, in Hong Kong and Singapore and they are immersed in those parts of the world but they are focused exclusively on us as we provide services to Canada.
Protecting today is all about ensuring the safeguarding of their assets - that’s a foundational aspect of our business. Pursuing tomorrow is about acknowledging that our clients have aspirations that we are exceptionally gifted to help them achieve as a trusted partner. I want our clients to feel confident in today. I want them to feel confident in building their tomorrows with us. I want them to feel that their aspirations can be achieved through RBC Investor Services.