RBC One - Help

Welcome to RBC One, RBC Investor Services' Web-based portal that provides 24-hour online access to valuable information about your domestic and global portfolios.

This Help page includes curated learning resources and guides to assist you and your team with using the various features on the RBC One portal.

To narrow your search, filter by category using the drop-down menu below. You may also use the search field by typing a key word and clicking on the blue search button, or simply browse through the list of resources and guides.

For further assistance, please contact your local Service Desk.

    Getting Started

  • Two-factor authentication FAQs
    This document contains frequently asked questions and answers regarding two-factor authentication.

  • QRG Soft Token Installation Computer
    This guide provides step-by-step instructions on how to install your soft token on a computer in order to access RBC One.

  • QRG Soft Token Installation Mobile Device
    This guide provides step-by-step instructions on how to install your soft token on a mobile device in order to access RBC One.

    • Administration & Functionality

  • Company Administrator Role
    This guide describes the responsibilities of the RBC One Company Administrator and includes information on the management of system settings and user access.

  • Creating New Users Guide
    This guide describes how to create new RBC One users within your company and how to edit an existing user’s profile.

  • Creating Internal Roles
    This guide describes how to create, modify and assign RBC One internal roles that will be used by your company users.

  • Creating Role Account Groups
    This guide describes how to create role account groups and assign accounts to them. Role account groups are used by Company Administrators to assign permissions, by account, to their internal users.

  • Creating Fund Groups
    This guide provides step-by-step instructions on how to create and assign fund groups based on specific business requirements.

  • Transaction Approvals Permissions
    This guide describes the View, Edit, and Approve permissions in RBC One.

  • Common Access ID
    This guide describes how to create and manage Common Access IDs. Common Access IDs were developed primarily to allow a group of users to have common access to the set-up, configuration, and scheduling of reports and extracts.

  • Common Access ID FAQ
    This document contains frequently asked questions and answers regarding Common Access IDs.

  • Company Administrator guide for Delta, Data Visualization Dashboards and Digital KPIs
    This guides explains how to permission users with access to Delta, Data Visualization Dashboards, and/or APIs (Application Programming Interface).

  • Company Administrator Acc Control Agreement / Pledge Agreements
    This guides relates to specific Pledge Accounts set up to allow the Lender (Pledgee) of pledged assets have control and oversight of the accounts on RBC One.

  • Sending Secure Messages
    This guide describes how to create and send a secure message. The Secure Messages function is used to send to and receive secure messages from your RBC Investor Services representative through a secured channel within RBC One.

    • Custody Transactions

  • Creating Cash Instructions
    This guide describes how to create and submit Global Custody cash instructions.

  • Creating Trades
    This guide describes how to create, modify and submit custody single or block security purchase or sale transactions (trades).

  • Creating Trades Video
    This guide describes how to create, modify and submit custody single or block security purchase or sale transactions (trades).

  • Transaction Upload
    This guide provides step-by-step instructions on how to submit multiple transactions (trades or cash) using a predetermined file format. Before attempting to access the Transaction Upload function, review requirements and arrange a test with your RBC Investor Services representative.

  • Approving Transactions
    This guide describes the approving transactions process in RBC One.

  • Approving Transactions Video
    This video illustrates the process of approving transactions in RBC One.

  • Creating Drafts and Templates
    This guide explains how to create, reuse and share your manual transaction entries as drafts and templates to facilitate faster data entry.

  • Declining Transactions
    This guide explains the process of declining transactions in RBC One.

  • My Transactions
    This guide explains the My Transactions page to review transaction statuses and advance search functions which allow you to search, view and edit transactions, as well as approve or decline. This feature also provides a near-real-time view of the back-office status of trade and cash transactions and

    • Corporate Actions Interactive

  • Corporate Actions Interactive: Overview
    This guide outlines the navigation elements, user features, how events are organized and displayed, as well as the filters and functions used to manage Corporate Actions events.

  • Corporate Actions Interactive: Elections
    The Elections page displays the details of each available election in the Corporate Actions application and enables users to view, select and submit elections. This guide provides an overview of the available elections, and describes how to enter, submit, clear and cancel elections.

  • Corporate Actions Interactive: Full event details
    This guide covers the Full Event Details page which provides all relevant event details generated for a specific corporate action.

  • Corporate Actions Interactive: Audit history
    This guide covers the Audit History page which displays the details of any activities completed on a Corporate Actions event, providing a complete audit trail.

    • Fund Accounting

  • Fund Accounting Interactive
    This guide outlines the navigation elements, features and filters available to view and manage Fund Accounting Interactive data through RBC One.

  • Creating Fund Groups
    This guide provides step-by-step instructions on how to create and assign fund groups based on specific business requirements.

    • Delta

  • Delta Quick Reference Guide
    This guide describes how to navigate RBC One Delta to customize and build data extracts to suit your data requirements providing you the option to selfserve.

  • Company Administrator Guide Delta & Data Visualisation Dashboards
    This guides explains how to permission users with access to Delta, APIs and Data Visualization Dashboards.

  • How to Use Delta (Video)
    This video provides guidance on how to use the Delta tool in RBC One to pull and schedule data extracts.

  • Delta Custody End of Day Data Dictionary
    This guide outlines the Custody End of Day data available within the RBC One Delta tool.

  • Delta Custody Intraday Data Dictionary
    This guide outlines the Custody Intraday data available within the RBC One Delta tool.

  • Delta Investment Accounting Data Dictionary
    This guide outlines the Investment Accounting data available within the RBC One Delta tool.

  • Delta Fund Accounting Data Dictionary
    This guide outlines the Fund Accounting data available within the RBC One Delta tool.

  • Delta FX Standing Instructions Data Dictionary
    This guide outlines the FX data available within the RBC One Delta tool.

    • API Marketplace

  • Custody Events End of Day API Reference Document
    This guide outlines the Custody API data available within the RBC One Delta tool.

  • API Markeplace Quick Reference Guide
    This guide describes how to navigate the RBC One –API Marketplace, a portal that encourages client business adoption and for client developers to learn, interact, and connect with the APIs available to gain self-service access to client data.

  • API Marketplace Authentication Guide
    The API OAUTH Token is a separate API endpoint to authorize a clients’ API calls and access data. The API authenticates clients and issues them an access token. This token is then used in the API request payload of any API calls to all RBCIS APIs and API endpoints.

  • RBCOne APIs - Best Integration Practices
    APIs for Beginners will cover what is an API, the current type of API that RBC IS offers, and steps to creating and trying out our business ready APIs.

  • API for Beginners Overview
    APIs for Beginners will cover what is an API, the current type of API that RBC IS offers, and steps to creating and trying out our business ready APIs.

  • How to Access & Use the API Marketplace on RBC One (Video)
    This video covers information on the API Marketplace feature on RBC One including how to access the API Catalog, view all available APIs and endpoints, and download swagger files for use in an external environment.

    • Custody Interactive

  • Custody Interactive
    This guide outlines the navigation elements, features, and filters available to view and manage Custody Interactive data through RBC One.

    • Report Library

  • Key Custody Reports (Trust)
    This guide describes the key reports available to you in the Custody report library.

  • Key Custody Reports (Milvus)
    This guide describes the key reports available to you in the Custody report library.

  • Generate Interactive Extracts
    This guide describes how to generate Interactive reports. Interactive reports are operational reports that provide you with enhanced reporting flexibility and can be generated, saved and delivered in multiple formats.

  • Generate Custom Extracts
    This guide describes how to generate custom extracts, which are used to configure and download data from RBC One in a variety of file formats (e.g., MS Excel, CSV tab delimited, CSV pipe delimited, and CSV comma delimited).

  • View Pre-Generated Reports
    This guide demonstrates how to view Pre-Generated reports. These are reports such as Statements that are generated from the back-office source systems, typically in PDF format. Pre-Generated reports can be set up to be delivered through Auto Connect.

  • CSDR Reporting
    This guide describes how Company Administrators grant permission for the CSDR reports to an Internal Role. Also, this guide describes how users can run and download the Daily and Monthly CSDR reports from RBC One.

  • My Reports
    The My Reports page allows you to view and manage your frequently used reports from one convenient page. You can schedule reports, enable the reports for unattended delivery through the Auto Connect and Automated File Transfer functions, and set alerts when the reports are available.

  • Configure Report Filters
    This guide describes how to select filters for interactive reports and custom extracts. Filters allow you to select parameters in order to customize the data in your reports or extracts. If filters are not applied, all results will be displayed.

  • Create User Account Group
    This guide describes how to create private and public user account groups and assign accounts to them. Private account groups are restricted to the owner of that account group, and public account groups are available to all users within the defined company.

  • Favourites, Scheduling and Delivery of Reports
    This guide describes how to create favourites, schedule and deliver reports. Within RBC One, reports that are frequently run, can be saved as favourites, and set up to run on an automated schedule, with multiple delivery options.

  • Key Functionalities - FTP - Trust
    This document provides more detail on the File Transfer Protocol (FTP) method of securely transferring files, including reports and extracts, between servers. This document is for clients on the Trust platform.

  • Key Functionalities - FTP - Bank
    This document provides more detail on the File Transfer Protocol (FTP) method of securely transferring files, including reports and extracts, between servers. This document is for clients on the Bank platform.

    • Europe Only

  • Shareholder Services 
    This guide outlines the navigation elements, features and filters available to view and manage your Shareholder Services data.

  • Shareholder Services Video
    This video provides an overview of Shareholder Services in RBC One.

  • Shareholder Services Glossary
    This glossary provides descriptions of key terms used within RBC IS' Shareholder Services application.

  • DELTA Shareholder Services 
    This guide describes how to navigate RBC One Delta to customize and build data extracts to suit your Shareholder Services data requirements.

  • DELTA Shareholder Services Video
    This video provides an overview of how to use RBC One Delta to build your Shareholder Services data extracts.

  • Shareholder Services eApplication
    This guide describes how to enter Investor information that is used for the purposes of opening investment accounts with a given fund through intuitive encoding, uploading of the necessary onboarding documents and how to e-sign final documentation.

    • KPI

  • Global Digital KPI Dashboards
    This guide describes a set of nine digital KPI dashboards (“Key Performance Indicators”) available on RBC One that provide metrics and can help manage monthly regulatory and oversight compliance requirements.